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Quick info guide

Police Hotlines (In case of robbery, rape or bandit attacks):

•    Police           991
•    Fire               993
•    Medical         999

Hotlines for abuse/bribery/harassment:
•    Child Helpline: 0950180007 or 116 for Children and 993 for Adults
•    Police Lusaka Division Information Room: Free Toll 991
•    Woodlands Police Station on 0211264894

Contact information

Ministry of Home Affairs
Zambia Police
Independence Avenue
P.O. Box 50997
Lusaka

Tel/Fax: +260 211 254336
Email: homeaffairs@zamtel.zm 
Website: www.homeaffairs.gov.zm 

Safety and related support services for Zambian women

Zambia is generally safe and secure. Nevertheless, it is always advisable to take all possible precautions to ensure one’s safety/security. 

Safest routes to use when conducting business 
•    Main highways

Safe travel hours
•    06:00 hours to 18:00 hours

Prevention of harassment

•    Police Officers under the Zambia Police -Victim Support Unit are mandated to prevent harassment in any form. This is done through sensitization program throughout the country. 

angle-left Multisectoral response to gender based violence

Multisectoral response to gender based violence

Gender-Based Violence

Cases of Gender Based Violence (GBV) in Zambia can be reported at  Zambia Police - Victim Support Unit, which investigates complaints and sees to the prosecution of perpetrators of gender-based violence in the GBV Fast Track Courts;

The Zambia Police -Victim Support Unit also provides professional counselling to victims of crime and to offenders; protects citizens from various forms of abuse; and police officers are required to respond promptly to a request by any person for assistance from GBV and offer protection as the circumstances of the case  or the person who made the report require, even if the person reporting is not the victim of GBV.

Zambia Police (Amendment) Act, No.14 of 1999 which establishes the Victim Support Unit under Section 53 (3), provides for police officers under the Victim Support Unit to coordinate with civil society and professional bodies in carrying out their duties. The unit investigates and prosecutes the cases of abuse as well as offering counselling sessions to the victims or survivors. To ensure that they provide comprehensive and quality service, they network with relevant line ministries as well as civil society which include:

Ministry of Health through hospitals and One Stop Centres (OSCs) where almost all key service providers are under one roof to provide coordinated response to survivors of gender-based violence for free medical services to victims or survivors of abuse. The OSCs offer the following at no cost:

     •    Forensic interviews of survivors
     •    Full medical history
     •    Obtain consent for examination
     •    Full physical examination
     •    Laboratory investigations
     •    Recording injuries
     •    Treatment and prophylaxis
     •    Trauma therapy and ongoing psycho-social counseling
     •    Follow-up care
     •    Regular case review by the multi-disciplinary team
     •    Provision of medico-legal report
     •    Support for survivors appearing in court

Ministry of Community Development and Social Services

  •  Safe shelters; and
  •  Psycho-social Support and Care.

Young Women's Christian Organization (YWCA)
     •    Protection of survivors against further assault through the provision of shelter and psycho-social counseling.
                        
National Legal Aid Clinic for Women (NLACW): 
    •    Legal Aid services to vulnerable
    •    Regular case review by the multi-disciplinary team
    •    Provision of medico-legal report
    •    Investigation and, if appropriate, prosecution of the case
    •    Support for survivors appearing in court

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